Q: How do I place an order?

A: Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your order.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express), and other secure payment methods displayed at checkout.

Q: Is my payment information secure?

A: Yes, we use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.

Q: Can I modify or cancel my order?

A: You can modify or cancel your order within 2 hours of placing it. After this time, your order may have already been processed. Contact us immediately at info@vezironline.com for assistance.

Q: How long does shipping take?

A: UK orders typically arrive within 2-5 business days. EU orders take 5-10 business days, and international orders take 7-15 business days. Express options are available.

Q: Do you offer free shipping?

A: Yes! We offer free standard shipping on all orders over $130 within worldwide. International shipping rates vary by location.

Q: How can I track my order?

A: You'll receive a tracking number via email once your order ships. Use this number on our website or the carrier's website to track your package in real-time.

Q: What if my package is lost or damaged?

A: Contact us immediately if your package arrives damaged or doesn't arrive at all. We'll work with the shipping carrier to resolve the issue and ensure you receive your order.

Q: What is your return policy?

A: We accept returns within 14 days of delivery. Items must be in original condition with tags attached. See our Returns Policy for full details.

Q: How do I return an item?

A: Email us at info@vezironline.com with your order number and reason for return. We'll provide a return authorization and prepaid shipping label (UK only).

Q: How long do refunds take?

A: Refunds are processed within 5-10 business days after we receive your returned item. The refund will appear on your original payment method.

Q: Can I exchange an item for a different size or color?

A: Yes, exchanges are available subject to stock availability. Contact our customer service team to arrange an exchange.

Q: Are your products authentic?

A: Absolutely. We only sell authentic products from authorized suppliers and manufacturers. All items come with appropriate warranties where applicable.

Q: Do you offer product warranties?

A: Yes, products come with manufacturer warranties where applicable. We also offer our own quality guarantee - if you're not satisfied, we'll make it right.

Q: What if I receive a defective item?

A: Contact us within 48 hours of delivery. We'll arrange an immediate replacement or full refund at no cost to you, including return shipping.

Q: Can I see more product details or photos?

A: Each product page includes detailed descriptions, specifications, and multiple photos. If you need additional information, contact our customer service team.

Q: Do I need to create an account to shop?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout for future purchases.

Q: How do I reset my password?

A: Click 'Forgot Password' on the login page and enter your email address. You'll receive instructions to reset your password.

Q: How can I contact customer service?

A: Email us at info@vezironline.com, use our contact form, or chat with us on our website. We respond within 24 hours and are available 7 days a week.

Q: Do you have a physical store?

A: We're an online-only retailer based in London, UK. This allows us to offer competitive prices and focus on providing excellent online customer service.

Q: Do you ship internationally?

A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Check our shipping page for specific details.

Q: Will I have to pay customs duties?

A: International customers may be responsible for customs duties and taxes imposed by their country. These fees are not included in our prices and are collected by the shipping carrier.

Q: What currency are prices displayed in?

A: All prices are displayed in USD. Your bank or payment provider will handle currency conversion at current exchange rates.