Distance Sales Agreement

Last Updated: August 2025

1. Company Information

Company Name: VEZIR ONLINE LTD
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: vezirshop.usa@gmail.com
Website: vezironline.com

2. Scope of Agreement

This Distance Sales Agreement governs all purchases made through our website. By placing an order, you agree to these terms and conditions.

3. Product Information

• All product descriptions, images, and specifications are accurate to the best of our knowledge
• Prices are displayed in USD and include applicable taxes
• Product availability is subject to stock levels
• We reserve the right to limit quantities

4. Ordering Process

• Orders are placed through our secure online checkout system
• You will receive an order confirmation email
• We reserve the right to cancel orders due to pricing errors or stock unavailability
• Payment is required at the time of ordering

5. Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
  
• Other secure payment methods as displayed at checkout

6. Delivery Information

• Delivery times vary by location and product type
• Estimated delivery times are provided at checkout
• Risk of loss transfers to you upon delivery
• Delivery address must be accurate and complete

7. Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day you receive the goods.

7.1 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, contact us at vezirshop.usa@gmail.com with a clear statement of your decision to withdraw.

7.2 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days.

8. Returns and Refunds

• Items must be returned in original condition within 14 days
• Return shipping costs may apply unless the item is defective
• Refunds will be processed within 14 days of receiving returned items
• Custom or personalized items may not be returnable

9. Warranty and Liability

• Products come with manufacturer warranties where applicable
• We are liable for defective products under consumer protection laws
• Our liability is limited to the purchase price of the product
• We are not liable for indirect or consequential damages

10. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, strikes, or government actions.

11. Dispute Resolution

Any disputes will be resolved under UK law. For EU customers, you may use the EU Online Dispute Resolution platform.

12. Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws.

13. Changes to Terms

We may update these terms from time to time. Changes will be posted on our website and apply to future orders.

14. Contact Information

For questions about this agreement or to exercise your rights:

• Email: vezirshop.usa@gmail.com
• Address: VEZIR ONLINE LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

This agreement complies with UK Consumer Rights Act 2015, EU Consumer Rights Directive, and other applicable consumer protection laws.