Membership Agreement

Membership Agreement

Last Updated: August 2025

📋 Agreement Overview

This Membership Agreement ('Agreement') is entered into between Vezir Online Ltd ('Company', 'we', 'us', or 'our') and you ('Member', 'you', or 'your') when you create an account or use our membership services. By creating an account, you agree to be bound by these terms.

🎯 Membership Benefits

Standard Membership (Free)

  • Account Dashboard: Track orders, manage addresses, and view purchase history
  • Wishlist: Save favorite products for future purchase
  • Faster Checkout: Stored payment and shipping information
  • Order Tracking: Real-time updates on order status
  • Exclusive Offers: Member-only promotions and early access to sales
  • Birthday Rewards: Special discounts during your birthday month

Premium Membership (Coming Soon)

  • Free Shipping: No minimum order requirements
  • Priority Support: Dedicated customer service line
  • Extended Returns: 30-day return window instead of 14 days
  • Exclusive Products: Access to member-only items
  • Loyalty Points: Earn points on every purchase
  • VIP Events: Invitations to special sales and events

📝 Account Creation & Requirements

🛒 Shopping & Orders

Order Placement

  • Orders subject to acceptance and product availability
  • Prices and promotions may change without notice
  • Order confirmation does not guarantee product availability
  • We reserve the right to limit quantities or cancel orders

Payment Terms

  • Payment required at time of order placement
  • Accepted payment methods displayed at checkout
  • All prices include applicable taxes unless stated otherwise
  • Currency conversion rates applied for international payments

Shipping & Delivery

  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers upon delivery
  • Accurate delivery address required
  • Additional charges may apply for special delivery requests

🔄 Returns & Exchanges

Standard Return Policy

  • Return Window: 30 days from delivery date (60 days for Premium members)
  • Condition: Items must be unused and in original packaging
  • Process: Contact customer service to initiate returns
  • Refunds: Processed within 5-10 business days

Non-Returnable Items

  • Personalized or custom-made products
  • Hygiene products once opened
  • Perishable goods
  • Digital products or downloads

Exchange Policy

  • Size and color exchanges subject to availability
  • Defective items exchanged immediately
  • Exchange shipping costs may apply
  • Original receipt or order number required

💳 Loyalty Program

Points Earning

  • Purchase Points: 1 point per £1 spent
  • Review Points: 10 points for verified product reviews
  • Referral Points: 100 points for successful referrals
  • Birthday Bonus: 50 points during birthday month

Points Redemption

  • Minimum Redemption: 100 points (£1 value)
  • Redemption Rate: 100 points = £1 discount
  • Expiration: Points expire 12 months after earning
  • Limitations: Cannot be combined with certain offers

Program Rules

  • Points earned on eligible purchases only
  • Returns may result in point deduction
  • Fraudulent activity results in point forfeiture
  • Program terms may change with notice

📧 Communications

Marketing Communications

  • Newsletter: Product updates, sales, and exclusive offers
  • Promotional Emails: Special deals and seasonal campaigns
  • SMS Alerts: Order updates and flash sale notifications (opt-in)
  • Push Notifications: App-based alerts for mobile users

Transactional Communications

  • Order confirmations and shipping notifications
  • Account security alerts
  • Customer service responses
  • Important policy updates

Communication Preferences

  • Manage preferences in your account settings
  • Unsubscribe links in all marketing emails
  • Opt-out of SMS by replying STOP
  • Transactional emails cannot be disabled

🔒 Privacy & Data Protection

Data Collection

  • Personal information as outlined in our Privacy Policy
  • Shopping behavior and preferences
  • Device and browser information
  • Location data (with permission)

Data Usage

  • Order processing and customer service
  • Personalized shopping experience
  • Marketing and promotional communications
  • Analytics and service improvement

Your Rights

  • Access, correct, or delete personal data
  • Object to certain data processing
  • Data portability and withdrawal of consent
  • Lodge complaints with supervisory authorities

⚖️ Member Responsibilities

Account Usage

  • Use account only for lawful purposes
  • Provide accurate information
  • Maintain account security
  • Comply with all terms and policies

Prohibited Activities

  • Creating multiple accounts to abuse promotions
  • Using automated systems or bots
  • Attempting to hack or compromise our systems
  • Engaging in fraudulent or deceptive practices

Content Guidelines

  • Reviews must be honest and based on experience
  • No offensive, inappropriate, or illegal content
  • Respect intellectual property rights
  • No spam or promotional content in reviews

🚫 Account Suspension & Termination

Grounds for Suspension

  • Violation of membership terms
  • Fraudulent or suspicious activity
  • Abuse of return or loyalty programs
  • Harassment of staff or other customers

Termination Process

  • Warning: Initial notice for minor violations
  • Temporary Suspension: Limited access for serious violations
  • Permanent Termination: Complete account closure for severe violations
  • Appeal Process: Right to appeal termination decisions

Effects of Termination

  • Loss of access to account and benefits
  • Forfeiture of unused loyalty points
  • Cancellation of pending orders (where applicable)
  • Retention of data as required by law

📋 Agreement Changes

Modification Rights

  • We may update these terms periodically
  • Significant changes will be communicated via email
  • Continued use constitutes acceptance of new terms
  • Right to terminate membership if you disagree with changes

Notification Process

  • Email Notice: Sent to registered email address
  • Website Notice: Posted on our website
  • Account Dashboard: Notification in member area
  • Effective Date: Clearly stated in all notices

⚖️ Legal Terms

Governing Law

  • Agreement governed by UK law
  • Disputes resolved in UK courts
  • EU consumer rights apply where applicable
  • Local consumer protection laws take precedence

Limitation of Liability

  • Liability limited to membership fees paid (if any)
  • No liability for indirect or consequential damages
  • Consumer rights under applicable law not affected
  • Force majeure events exclude liability

Dispute Resolution

  • Informal resolution preferred
  • Mediation available for unresolved disputes
  • EU Online Dispute Resolution platform available
  • Legal action as last resort

📞 Contact Information

Membership Support

Email: info@vezironline.com
Response Time: Within 24 hours
Phone: Available upon request
Live Chat: Available on our website

Company Details

Vezir Online Ltd
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom

✅ Agreement Acceptance

By creating an account or using our membership services, you acknowledge that you have read, understood, and agree to be bound by this Membership Agreement and all referenced policies.

Effective Date: This agreement is effective from the date you create your account and remains in effect until terminated by either party.